Privacy Policy
Last updated: June 29, 2026
This policy covers products operated by LiveCue AI Inc., a company registered in Alberta, Canada. We aim to collect as little data as possible. Some products run fully on-device, while others use cloud services to provide live AI features.
1. Products covered
| Product | What it does | Data handled by LiveCue AI Inc. |
|---|---|---|
| LiveCue for Mac | Private, bot-free real-time meeting help for macOS. | Account email, device and usage data, audio streamed for transcription, transcript snippets for AI suggestions, optional screen captures on your command, and diagnostics. |
| If They Win | Sports match-path utility for following teams, scores, and matchday reminders. | No account, ads, tracking, location, contacts, or user-generated content in the initial iOS release. The app may store preferences such as followed matches and reminder settings on your device. |
| WordSignal | Offline word puzzle game. | No account, ads, tracking, or network data collection by LiveCue AI Inc. in the initial iOS release. |
| Websites | Product pages, downloads, support, and documentation. | Basic server logs and any information you choose to send by email or form. |
2. LiveCue for Mac processing
LiveCue for Mac captures your microphone and the call's audio on your device, streams that audio to a speech-to-text provider for live transcription, and sends short snippets of the resulting transcript to an AI provider to generate suggestions and recaps. On paid plans, when you press the screen-analysis shortcut, the current screen image is sent to an AI provider for analysis.
3. Service providers
Depending on the product you use, we may use the following providers to deliver the service:
| Provider | Purpose | Location |
|---|---|---|
| Deepgram | Speech-to-text transcription for LiveCue for Mac | United States |
| DeepSeek | AI text suggestions and recaps for LiveCue for Mac | China |
| Google (Gemini) | Screen analysis for LiveCue for Mac paid plans | Google Cloud |
| Polar | Payments and tax for paid products | United States / EU |
| Apple | App Store downloads, purchases, refunds, diagnostics, and crash reporting | Apple systems |
| Google Cloud / Firebase | Backend and website hosting | United States |
4. International transfers
Some LiveCue AI Inc. products process data outside of Canada. For LiveCue for Mac, transcript snippets may be sent to DeepSeek servers in China, and audio may be processed in the United States. If you do not want meeting content processed in these countries, do not use LiveCue for Mac.
5. What we do not do
- We do not sell your personal data.
- We do not use iOS app data for third-party advertising.
- We do not collect location, contacts, photos, or health data from If They Win or WordSignal.
- For LiveCue for Mac, we do not store your meeting audio or transcripts on our servers; they are processed transiently to produce live results.
6. App Store and device processing
Our iOS apps are distributed through the Apple App Store. Apple may process purchase, download, refund, crash, diagnostic, and device information according to Apple's own terms and privacy policy. LiveCue AI Inc. does not receive your payment card information.
7. Data retention and deletion
For products with accounts or subscriptions, we keep account and usage data while the account is active or as needed for billing, security, and legal compliance. For products without accounts, data such as saved preferences may remain only on your device unless you delete the app or reset the data. You may request access to or deletion of data held by LiveCue AI Inc. by emailing us.
8. Security
Connections use TLS where data is transmitted. API keys are held on our servers when a server is used, not in public client code. No system is perfectly secure, but we take reasonable measures to protect data.
9. Children
Our products are not directed to children. Do not send us personal information from children.
10. Changes and contact
We may update this policy; material changes will be posted here. Questions or deletion requests can be sent to support@livecueapp.com.